General FAQ

We never outsource work to other companies. Our in-house team handles all our projects, from start to finish.

Our service is targeted for web design agencies, freelancers and startups who want to outsource this part of their web development process.

We are available from Monday to Friday. We can also work on Weekend if you order Premium package.

As standard practice, we offer white-label services. Your projects will never bear the Xhtml Team name; instead, WordPress themes will be branded as your company's creations. For added discretion, we employ a white-label email address in WordPress dashboards, ensuring our work is always behind the scenes. Alternatively, we can use an @yourdomain.com email address when handling your projects.

We enjoy making the internet more accessible. When asking for a quote, tell us your accessibility needs, like WCAG Level II, and make sure your design is also accessible.

We're ready to sign an NDA before beginning the project. Every project is kept confidential, treated as white-label. We won't display samples on our website without permission.

Yes, we have the capability to handle large projects effectively and efficiently. Our experienced team is well-equipped to manage the demands of substantial projects.

Once you pick your coding package and make the payment, we'll get started. The timing depends on the package you choose. For example, with a Premium order, we begin work right away, even on weekends.

We aim for quick proposals to meet your deadlines. If you have a launch date, share it, and we'll check if there's a faster option for you.

If you're in a rush, we highly recommend opting for Premium package or reaching out through chat/email to discuss your needs before placing an order.

Front-end FAQ

We have a fixed price in our order form to start the project immediately. If you're seeking a custom quote, please submit your designs for a free estimate.

We accept designs in Adobe XD, AI, PSD, Sketch, Figma, PNG, and PDF formats. For online design tools such as Adobe XD and Figma, please provide us with a development link that includes downloadable assets.

We check every project in different web browsers to make sure it works well in all of them, ensuring compatibility.

  • Google Chrome (desktop and mobile)
  • Safari (desktop and mobile)
  • Edge (desktop)
  • Firefox (desktop)
  • Opera (desktop)
  • Microsoft Edge
  • Safari iPhone (latest 2 generations)
  • Safari iPad (latest 2 generations)

If you require compatibility with browsers like IE10 or IE11 or specific devices, please include a note with your order.

Sure, we include comments in our code to make future updates easy. Even someone with basic HTML and CSS knowledge can modify the site.

Absolutely not. Our team of expert developers hand-codes everything meticulously, ensuring pixel-perfect HTML and CSS.

If you have specific ideas for how your website should appear on mobile and tablet devices, you can send us separate designs for them. If not, we'll use your desktop design as a guide and ensure it works nicely on mobile and tablet screens.

We consistently stay up-to-date with the latest developments in the JavaScript, and we're continuously expanding our knowledge base to offer the best solutions for our clients.

We're flexible to use the CSS framework you prefer and have expertise with popular ones such as Bootstrap, Bulma, Tailwind, and Foundation. Just let us know your preference when requesting a proposal, and ensure your designs align with the chosen framework's grid.

We specialize in the Bootstrap framework. About 50% of our clients prefer this framework, and we handle approximately 10-15 projects per month using Bootstrap.

Yes, we have the capability to handle large projects effectively and efficiently. Our experienced team is well-equipped to manage the demands of substantial projects.

Once you pick your coding package and make the payment, we'll get started. The timing depends on the package you choose. For example, with a Premium order, we begin work right away, even on weekends.

If you're in a rush, we highly recommend opting for Premium package or reaching out through chat/email to discuss your needs before placing an order.

WordPress FAQ

Sure. To install the theme on your server, we require the following information:

  • FTP or SFTP credentials, including the host, username, password, and target directory
  • The URL address of the new installation
  • MySQL database login credentials, including the hostname, username, password, and database name

The time required depends on your specific requirements. If there's complex script work, a lengthy page with many sections, or if plugin customization is needed, it will take more time to code.

We usually launch sites from Monday to Thursday (excluding holidays) with at least 1 business day notice. While site files can be sent on Fridays, please note that we do not handle migrations on Fridays. This is because we are closed on weekends to ensure availability for any post-launch emergencies or issues. However, for premium orders, we are available to work on weekends.

We specialize in building themes from scratch, initiating projects with our own lightweight and minimal framework. We believe pre-existing themes are not the optimal choice for most clients.

Privacy is a top priority for us. This means no branding on your site and a commitment to strict confidentiality. Due to non-disclosure agreements (NDA), we can't display all our WordPress work. However, if you want to see our projects, drop us an email. We'll share access to demo sites for you to explore.

Yes, we are always here to help you, even years after your project is complete.

Yes! If you chose Advanced Custom Fields (ACF), we'll share a link for you to review and approve the HTML, CSS, and JavaScript before we begin WordPress development. If you chose Elementor or another drag and drop page builder, we go straight into WordPress development without creating HTML separately.

We have expertise and hands-on experience (based on past projects) in Advanced Custom Fields, Elementor, WPBakery, and Oxygen.

Advanced Custom Fields is a user-friendly WordPress plugin that simplifies dashboard updates. We offer the ACF Pro version free of charge for those who choose it for WordPress conversion.

However, ACF doesn't have a drag-and-drop page building feature, and you can't design directly in the browser. If you want this kind of interface, we suggest using Elementor.

Our goal is to keep the number of installed plugins to a minimum. However, the specific plugins we use can vary from project to project. Some plugins are used frequently, though not necessarily in every project.

  • Advanced Custom Field (ACF Pro)
  • Gravity Forms, Forminator, or Contact Form 7
  • Elementor Pro
  • Fly Dynamic Image Resizer
  • Safe SVG
  • Post Duplicator
  • Yoast SEO

Yes, your WordPress site will load fast with optimized design, efficient coding, and performance enhancements for an excellent user experience.

We have a fixed price in our order form to start the project immediately. If you're seeking a custom quote, please submit your designs for a free estimate.

Yes, we install essential WordPress plugins as part of our service at no additional cost. These plugins are important for the core functionality and security of your website.

Email Template FAQ

Our email conversion service is fully compatible with the following email clients:

Desktop:

  • AOL Mail (Chrome, Explorer, Firefox)
  • Gmail (Chrome, Explorer, Firefox)
  • Hotmail (Chrome, Explorer, Firefox)
  • Outlook.com (Chrome, Explorer, Firefox)
  • Yahoo! Mail (Chrome, Explorer, Firefox)

Mobile:

  • Android
  • iPhone

Our company was established in 2006, primarily focusing on PSD to HTML conversion. In the following years, we expanded our services to include a dedicated team for Email conversions.

Yes, we are highly experienced in using media queries to create responsive email templates.

No, people use various devices to check emails, so the email templates should work on any device and browser without breaking the layout. Therefore, we code additional responsive styles along with the inline styles. Also, we use Litmus to ensure the email works perfectly.

Absolutely! We have experts who craft email templates that are high-quality, retina-ready, and fully adaptable to different devices, ensuring a fantastic user experience.

Yes. Our team of email experts specializes in transforming your (PSD, Figma, XD) designs into flawlessly responsive email templates, providing users with an exceptional experience.

Our team uses agile methods and aims to finish the project in just one business day, but the timeframe may change based on your requirements.

We are available on weekends exclusively for Premium orders. If you have an urgent project with tight deadlines, feel free to discuss it with us.

We provide unlimited revisions, but please note that any new changes not included in your initial requirements may incur additional charges.

Yes, we have the capacity to handle large volumes of email conversions efficiently and with high quality. Our team is well-equipped to manage projects of various sizes.

We test our email templates on real devices and use the Litmus.com platform. We can provide Litmus screenshots for a small extra fee of $49, as it's a paid service with limited preview options.

We provide custom discounts based on project complexity. For large-scale projects, significant discounts and delivery adjustments are available. Contact us with your design previews attached, and we'll provide a price discount after reviewing your designs and requirements.

Subscription FAQ

The web development subscription is non-refundable. Further details about the subscription plan can be found on our terms page.

If you don't utilize your pre-purchased hours, they expire one year after the date of purchase.

The web development subscription is specifically for web development services and does not cover design services.

You can subscribe to our web development service either through our subscription page or by scheduling a call with us. Once signed up, you can promptly submit your front-end HTML/CSS, WordPress, or Email conversion tasks.

Xhtml Team's subscription provides on-demand access to a dedicated development team, ensuring the immediate initiation of projects or tasks. Benefit from priority service for ongoing HTML/CSS, WordPress development, and Email conversion work without ever worrying about tracking billable hours.

A web development subscription is non-refundable.

A Xhtml Team web development subscription renews automatically. If you don't have enough work for a full month, you can pause your subscription. Billing cycles are 31 days. For example, if you use the service for 21 days and then pause, you'll have 10 days left for future use.

You can apply your subscription to HTML/CSS, WordPress and Email Template conversion services for any number of sites or projects.

No, there is no long-term commitment to our web development subscription program. However, please note that subscriptions are non-refundable.

Billing & Support FAQ

We accept Visa, MasterCard, DISCOVER, American Express, Diners Club through PayPal (Paypal account not required), direct bank transfer, and cryptocurrency. To coordinate bank transfers or cryptocurrency payments, kindly email our billing team at support@xhtmlteam.com.

Send your designs to support@xhtmlteam.com or complete our quote form. We’ll have your proposal ready in 1 business day or less..

Proposals expire after 30 days unless stated otherwise.

Yes, our prices may be slightly higher than some competitors (though we're not the most expensive). This is because we prioritize delivering high-quality code and exceptional customer care. Many clients find they save more by avoiding time and hassles with our services.

Our proposals are either fixed price or occasionally presented as a range, determined by the number of unique pages included in your designs.

Our standard hourly rate for maintenance and updates is $25 per hour. However, Xhtml Team's Web Development Subscription clients enjoy services without hourly rates.

We request full payment before initiating each project phase. For instance, the entire potential cost for HTML development is required upfront. Similarly, after approving HTML for WordPress, the total potential cost for WordPress development is due before commencement. Refer to our terms and conditions for further details.

Sure, please contact us at support@xhtmlteam.com, and we'll gladly review your site, guiding you in the right direction.

We provide support 24/7 from Monday to Friday. For Premium orders, weekend support is available. Please note, support may have limited availability on holidays.

For the quickest response, email our support team at support@xhtmlteam.com. We monitor this inbox 24/7, Monday to Friday. You can also connect via Skype, Telegram, and Live Chat. Subscription clients have additional options through Basecamp.

For HTML projects, you'll receive the first completed and tested page for your review. Subsequently, we'll send additional pages as we finish them.

Once WordPress development is complete, we'll promptly send you a link to your project along with the necessary login credentials.